---
title: Reopen a Canceled Invoice
url: https://docs.maxio.com/billing/invoicing/working-with-invoices/reopen-a-canceled-invoice
applies_to: Advanced Billing
updated: 2026-08-27
---

# Reopen a Canceled Invoice

Restore the balance due on a Subscription without reactivating the Subscription itself, by reopening one of its canceled Invoices.

## Before you begin

A few conditions and effects are worth knowing before you reopen a canceled Invoice:

- **Reopen Invoice** is only available for Invoices in **Canceled** status. It does not appear for Draft, Open, Paid, or Voided invoices.
- **Reopen Invoice** is not available for a consolidated Invoice's child (segment) invoice.
- This action requires the Customer Support access level or higher.
- Reopening a canceled Invoice does not reactivate the Subscription. If you also need the Subscription active again, reactivate it separately.

## Reopen a canceled invoice

Reopening moves the Invoice back to **Open** status and recalculates the Subscription's balance due to include it.

**To reopen a canceled invoice**

1. Navigate to the canceled Invoice you want to reopen.
2. From the Invoice's **More Options** dropdown, select **Reopen Invoice**.
3. Confirm the action when prompted.

## What to expect next

After reopening a canceled Invoice:

- The Invoice status changes from **Canceled** to **Open**.
- The Subscription's balance due is recalculated to include the reopened Invoice amount.
- The action is recorded in the Invoice's history.

## Troubleshooting

If you run into trouble reopening a canceled Invoice, check the following.

### Reopen invoice is not visible

**Reopen Invoice** only appears for Invoices in **Canceled** status, and never for a consolidated Invoice's child (segment) invoice. Confirm the Invoice's status, and confirm your account has the Customer Support access level or higher.