Subscription State Actions

Depending on the state of your subscription, the Actions menu will display different options.

If you feel that you are missing an option under the Actions menu in the subscription summary, it is due to the current state of the subscription. Please take a moment to review the documentation below to correct the behavior. If your subscription is in a dead state (trial ended, canceled, expired), you'll need to reactivate it to expose further subscription action options.

Please be aware that this article covers one of the many actions available for managing your subscriptions. If you would like more information, please check out this help article: Subscription Actions Overview.

Active Subscriptions

When the subscription is in the active state, the following options will be displayed:

Past Due Subscriptions

As we look at the options available under Actions for past due subscriptions, we see that our options are limited.

What’s missing, in this case, is the option to have the subscription be Put On Hold. If you’d like to suspend this subscription, you may only do so if the subscription is in the Active state.

When in the Past Due state, however, a new option is available to Cancel Dunning. This takes the subscription out of Dunning by resolving the Dunning Process and moving the subscription from Past Due to Active. You can read more about special interactions with this feature on our Cancel Dunning page.

Canceled Subscriptions

Furthermore, actions become increasingly limited as we enter the “canceled” state. Once again, we see that Put On Hold is missing. This will become an option if the subscription is in the Active state.

You’ll also notice that “Initiate Cancellation” has been replaced with “Reactivate Subscription”. Reactivate Subscription will allow you to bring the subscription out of the canceled state. The resulting state will be Active.

Lastly, Add Charge is also restricted from usage when a subscription is in a dead state. If you’d like to issue a one-time charge for a subscription, you’ll want to have the subscription in an Active state.

Options for canceled subscriptions

Trial Ended Subscriptions

With Trial Ended subscriptions, we see the same exact set of “Actions” available as the Cancelled Subscription state. Simply reactivate the subscription if you wish to see further options.

Expired Subscriptions

In the screengrab below, we see that those slightly different options are displayed for Expired Subscriptions. To expose further options, first, cancel the subscription. Once canceled, it’s possible to reactivate the subscription.

Reactivate Subscription

If a subscription is in a canceled state, in the “Subscription Actions” dropdown will be the option “Reactivate Subscription”. When this is selected options to reactivate a subscription will be presented.

Start New Billing Period- When this option is selected the renewal payment will be expected as a new period will be started. Additionally, options to collect previous balances and restart the trial will be presented as options. Please note that any existing service credits or prepayments will automatically be applied to this renewal.

Resume Billing Period- This option will only appear if the current billing period of the subscription has not elapsed. When this option is selected the subscription renewal periods will remain the same as prior to cancellation and resume to those dates. Any outstanding balance will also be expected to be paid at this time. Additionally, there will be an option to “Use Service Credits and Prepayments” if present on the subscription. If this option is selected these service credits and prepayments will be consumed before attempting the subscriptions payment profile.