Dunning FAQ answers common questions about how Maxio Advanced Billing behaves when subscriptions are in dunning. Using real scenarios, it clarifies what happens when customers update their card while in dunning, how to distinguish user-initiated cancellations from those triggered by an expired dunning process, and how renewals behave when a billing cycle ends mid-dunning. Support and billing teams can use this FAQ to quickly interpret dunning-related events and subscription states.
What happens if a customer is in dunning and they update their card?
The customer should be charged immediately.
How can I tell if a customer canceled or if their account was canceled due to dunning?
The cancellation_message for customers who are canceled for non-payment is “Canceled after failed automatic dunning process expired.”
It is also worth noting that customers who are canceled after dunning may have a valid card that simply didn’t have sufficient funds/credit to process the payment.
What happens when a subscription’s current billing cycle ends while they’re still in dunning?
The subscription will still attempt to renew, even if a dunning step isn’t defined on the day that the billing cycle ends.
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