The Cancel Dunning action lets you move a Subscription from past due back to active by stopping the dunning process. The article shows how to select Cancel Dunning from the subscription actions menu, review the impact on automatic versus remittance subscriptions, and confirm the change.
For automatic Subscriptions, the amount that was past due on the Subscription will be retained and included in the charge upon the Subscription’s next renewal. For remittance subscriptions on our Relationship Invoicing architecture, the invoice will no longer be eligible for dunning.
From a past-due Subscription's page, select “Cancel Dunning” from the Subscription actions drop-down.
Select "Cancel Dunning" from an eligible subscription's actions
Review the dunning cancellation summary and confirm by clicking “Cancel Dunning”.
Select "Cancel Dunning" to confirm the dunning cancellation
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