Pending Cancellation

Pending Cancellation refers to a scheduled cancellation on an active Subscription in Maxio. This status is often used when Subscribers or administrators want to delay the cancellation while continuing to access billing, payments, and Subscription services. The Subscription remains active until a defined cancellation date is reached, at which point it transitions to Cancelled.

Pending Cancellation is useful when either the Subscriber or an administrator wants to ensure uninterrupted service until a predetermined end date. It's often used when the decision to cancel has been made, but immediate cancellation is not desired.

Clear Pending Cancellation

You can clear a Pending Cancellation from a Subscription by navigating to the Subscription Detail page. Locate the Pending Cancellation line item. Select the Cancel Pending Cancellation option to remove the scheduled cancellation. The Subscription will return to the Active state.

Remove a Pending Cancellation from a Subscription

Pending Cancellation and Components

If you cancel a Subscription at the end of its Billing Period, it enters the Pending Cancellation state. While in this state, the Subscriber remains responsible for component usage until the Subscription is fully canceled. Review the following examples for clarity:

Scenario 1: Quantity-Based Components

• The Subscriber purchases a product using the automatic payment method.
• A valid credit card is on file.
• Quantity-Based or On/Off Component allocations are applied during the month using the 'Accrue' option.
• The Subscription is set to Cancel at the end of Billing Period, which sets the status to Active (Pending Cancellation).
• At the end of the period, the accrued Invoice is issued, Payment collection is attempted, and the Subscription is transitioned to Cancelled.

Scenario 2: Metered-Based Components

• The Subscriber purchases a product using the automatic payment method.
• A valid credit card is on file.
• Metered-Based Component usage is recorded during the month.
• The Subscription is set to Cancel at the end of Billing Period, which sets the status to Active (Pending Cancellation).
• At the end of the period, an Invoice is issued for the recorded usage, Payment collection is attempted, and the Subscription is transitioned to Cancelled.