Cancelling Subscriptions

A canceled Subscription is no longer billed by Maxio. This guide outlines the different ways to cancel a Subscription, whether manually or automatically, and explains what happens during the cancellation process.

1. Cancel from the list of subscribers
2. Cancel from the subscriber’s summary page
3. After a period of time (defined by your dunning plan) passes with no payment for an overdue balance
4. A subscriber can request to cancel their account via the Billing Portal.

Cancel from the list of Subscribers

You can request cancellation of a subscription yourself by clicking “Actions” option at the right side of the subscriber’s entry.

Select "Cancel" from the shortcut menu

Cancel using the Subscriber’s Summary

You can request cancellation of a subscription yourself by clicking “Initiate Cancellation” from the Actions menu.

Select "Cancel" from the main Subscription Actions menu

Initiate Cancellation

After clicking “Initiate Cancellation”, you will have the opportunity to enter a message about the cancellation and review the action before either pressing the “Cancel Immediately” button, or the “Cancel at End of Period” button.

Cancellation options

When you cancel a subscription:

• You have the option of canceling immediately or at the end of the period, selecting either option means the customer’s credit card will no longer be charged.
• When canceling at the end of the period, the subscription will cease to renew automatically at the “Period Ends At” date and the subscription state will change.
• No refunds or prorations are made
• An email is only sent to your customer if you enable cancellation emails.

Cancel Immediately or at End of Period

When canceling a subscription, you can choose to:

• Cancel Immediately – The subscription is terminated right away and no further charges occur.

• Cancel at End of Period – The subscription will continue to run until the end of its current billing period. During this time, it will enter a state called Pending Cancellation.

To learn more about what happens during this period—including billing, component usage, and balance collection—see the Pending Cancellation article.