Choosing a Dunning Schedule

Dunning in Advanced Billing helps you manage failed Subscription payments by defining retry behavior, Customer email reminders, and final recovery actions. By selecting the correct dunning schedule based on your payment method, you can reduce revenue leakage, improve cash flow, and maintain better Customer communication across credit card, Invoice-based, ACH, and direct debit Transactions.

Advanced Billing provides separate dunning schedules depending on how you collect payment.

Select the schedule type that matches how your subscriptions are paid.

Credit Card Dunning

Use Credit Card dunning when subscriptions renew automatically and you want to manage failed card payments with retries and email notifications.

Credit card schedules support additional triggers, such as:

• Mid period component allocation failures
• Awaiting signup payment failures
• Backdated subscription failures

Credit card dunning is the most flexible option for automatic payment retries.

Next step: See Configure Credit Card Dunning.

Manual Remittance Dunning (Invoice-Based)

Use Remittance dunning when customers pay manually from invoices rather than by an automatic payment method.

Remittance dunning differs from other schedules because:

• It works with invoice net terms
• It sends reminders but does not retry payments automatically
• It applies only to eligible invoices issued after a selected cutoff date

This is the correct option for relationship invoicing and accounts payable workflows.

Next step: See Configure Manual Remittance Dunning.

ACH Dunning

Use ACH dunning when subscriptions collect payment through bank transfer (ACH/eCheck).

Important limitations apply to ACH schedules:

• ACH allows a maximum of 2 retry attempts due to electronic payment system rules
• The final step can cancel the subscription or mark it unpaid
• ACH does not support silent retries (retries without customer notification)

These constraints make ACH schedules more structured than credit card schedules.

Next step: See Configure ACH Dunning.

Direct Debit Dunning

Use Direct Debit dunning when your site is connected to GoCardless and subscribers pay via direct debit.

Direct Debit schedules are similar to ACH but include timing rules:

• The minimum retry interval is 5 days due to processing time
• Emails should focus on updating banking information rather than card details
• You can send an email without retrying payment to avoid additional gateway fees

Next step: See Configure Direct Debit Dunning.