Learn how Activity log entries appear when a backdated Subscription attempts its initial payment and enters dunning. These records help you identify failed payments, track which dunning step was reached, and see whether the signup ultimately succeeded or failed. Reviewing this activity makes it easier to troubleshoot payment issues and determine the next action for the Subscription.
To view the Activity log, from Advanced Billing, select a Subscription. From the Subscription view, scroll down and select the Activity tab.
How activity tracking works
When dunning is triggered for a backdated Subscription, the Activity log records messages based on the payment outcome and the current dunning step. Use the recorded activity to determine the next step, such as contacting the Customer, updating payment information, or reviewing your dunning schedule.
| Scenario | Activity log entry |
|---|---|
| Payment fails and the Subscription enters the Past Due state. | Payment failed, dunning step reached |
| Payment fails, dunning has one step, and the Subscription moves to Unpaid or Canceled. | Payment failed, dunning step reached, signup failed |
| Payment succeeds. | Signup successful |
Currently, the activity log does not indicate whether signup was successful or failed at the initial dunning step.
Best practices:
- Review activity entries when backdated Subscriptions fail their initial payment so you can respond quickly.
- Use activity log messages together with your dunning schedule to understand where the Subscription is in the collection process.
- Confirm your dunning configuration matches your intended behavior for backdated Subscriptions.
- Use these activity entries to support Customer outreach and internal troubleshooting.
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