Reconcile Refunds in Rillet

Refunds issued in Maxio require a short reconciliation step in Rillet once the funds clear in your bank feed.

Reconcile a refund

Reconcile each refund with these steps:

1. Issue the refund in Maxio Core or Advanced Billing. Enter the refund amount and a memo, choose whether to credit the original invoice, then click Apply Refund.

   

2. Maxio creates a credit memo for the refund and sends it to Rillet.

3. After the refunded transaction appears in Rillet's bank feed (usually within a few days), go to Cash Reconciliation in Rillet.

4. Find the transaction in the Bank Transactions column and the matching credit memo in the Rillet Transactions column, select both, and click Match.

   

   This updates the credit memo's status to Refunded in Rillet.

Related information

To decide which system should originate your refunds and credit memos, see Choose Your Rillet Workflow Model.