Cancelling Subscriptions

A canceled Subscription is no longer billed by Maxio. This guide outlines the different ways to cancel a Subscription, whether manually or automatically, and explains what happens during the cancellation process.

1. Cancel from the list of subscribers
2. Cancel from the subscriber’s summary page
3. After a period of time (defined by your dunning plan) passes with no payment for an overdue balance
4. A subscriber can request to cancel their account via the Billing Portal.

Cancel from the list of Subscribers

You can request cancellation of a subscription yourself by clicking “Actions” option at the right side of the subscriber’s entry.

Select "Cancel" from the condensed menu

Cancel using the Subscriber’s Summary

You can request cancellation of a subscription yourself by clicking “Initiate Cancellation” from the Actions menu.

Select "Cancel" from the main subscription menu

Initiate Cancellation

After clicking “Initiate Cancellation”, you will have the opportunity to enter a message about the cancellation and review the action before either pressing the “Cancel Immediately” button, or the “Cancel at End of Period” button.

Cancellation options

When you cancel a subscription:

• You have the option of canceling immediately or at the end of the period, selecting either option means the customer’s credit card will no longer be charged.
• When canceling at the end of the period, the subscription will cease to renew automatically at the “Period Ends At” date and the subscription state will change.
• No refunds or prorations are made
• An email is only sent to your customer if you enable cancellation emails.

Cancel Immediately or at End of Period

When canceling a subscription, you can choose to:

• Cancel Immediately – The subscription is terminated right away and no further charges occur.
• Cancel at End of Period – The subscription will continue to run until the end of its current billing period. During this time, it will enter a state called Pending Cancellation.

To learn more about what happens during this period — including billing, component usage, and balance collection — see the Pending Cancellation article.