Reopen a Canceled Invoice

Reopen canceled invoices directly from the Maxio UI to restore the balance due on a subscription and keep your accounts receivable totals accurate. This is especially useful when a subscription is reactivated and historical invoices that were marked canceled are still owed.

To reopen a canceled invoice

1. Navigate to the invoice you want to reopen. You can find canceled invoices through the customer record or by searching invoice history.
2. Confirm the invoice is in Canceled status. The Reopen Invoice option only appears for canceled invoices.
3. Open the invoice actions menu.
4. Select Reopen Invoice.
5. Confirm the action when prompted.

What to expect next

After reopening a canceled invoice:

• The invoice status changes from Canceled to Open.
• The subscription's balance due is recalculated to include the reopened invoice amount.
• The AR dashboard reflects the updated totals.
• The activity log records the reopening action with a timestamp and the name of the user who performed it.

A success or failure message is displayed in the UI after the action is processed.

Troubleshooting

The Reopen Invoice option is not visible

The Reopen Invoice option only appears for invoices in Canceled status. If you do not see it, verify that the invoice has not already been reopened, paid, or voided.

I receive an error when trying to reopen an invoice

If your site is connected to Advanced Billing with closed accounting periods enabled, invoices within a closed period cannot be reopened. Contact your administrator if you need to reopen an invoice that falls in a closed period.

Related articles

• Manage Open Invoices
• Void an Invoice
• Cancelling Subscriptions