Common questions
Answers to the questions customers bring to Maxio Support, grouped by what you're trying to do.
Close the month
5 questionsLock periods, tie reports to your general ledger, and correct mistakes after close.
- Correct a write-off after period close
Write off an uncollectible invoice, or fix an earlier write-off in your current open period without reopening the closed one.
Getting Started › Maxio Platform Basics - Deferred revenue on an ended contract
Trace the deferred revenue left on an ended contract to its source, often an exchange rate that differs between your invoice and its revenue.
Insights › Finance Reports - Deferred revenue split changed after close
Learn how Maxio recalculates the short-term and long-term split from today's revenue schedules, and how to find which transactions moved.
Insights › Finance Reports - Remap items to new revenue accounts
See which records an income account change leaves alone, which reports pick it up, and what you must update separately in your ledger.
Configuration › Maxio Core - Tie your GL to the deferred revenue waterfall
Make your Advanced Revenue Summary and Deferred Revenue Waterfall totals agree by matching how each report groups balances.
Insights › Finance Reports
Recognize revenue
2 questionsAllocate bundled contracts and recognize revenue as you deliver.
- Recognize revenue on a prepaid services fund
Use Projects to recognize a prepaid services fund as the work is delivered, while your invoices stay on their fixed schedule.
Billing › Projects - Use SSPs calculated outside Maxio
Store each SSP you calculate in a custom field, then reference it in an SSP List formula so Advanced Revenue allocates with your numbers.
Accounting › Revenue & Advanced Revenue
Get paid and reconcile
2 questionsMatch deposits to your bank and handle refunds cleanly.
- Reconcile deposits to your bank
Tie each bank deposit to the payments inside it using transaction IDs, and understand the balance your payments portal shows.
Payments › Maxio Payments - Refund a duplicate payment
Return a duplicate payment through Maxio Payments, or record a manual refund receipt for a check, and keep QuickBooks Online in step.
Accounting › Accounting Invoices
Measure performance
1 questionUnderstand how Maxio calculates the metrics in your reports.
- How Maxio calculates Net Dollar Retention
Reproduce your report's retention figure by comparing the same customers one year apart, not by rolling balances forward.
Insights › Analytics Reports