Cancel ACH and Direct Debit Transactions Before Capture

Cancel ACH, BACS, or EFT direct debit payments before they're captured by voiding the associated invoice during the available capture window. Voiding the invoice returns it from Processing to Open, automatically cancels the pending direct debit payment, and lets you review or collect payment again.

How it works

After an ACH or direct debit transaction is submitted, there is a 2-hour delay before the payment is captured. During this window, the invoice is in Processing status, and voiding it also cancels the pending payment.

After the invoice is voided, its status automatically changes from Processing to Open.

How to cancel

Void the invoice associated with the pending transaction to cancel it within the capture window.

To cancel a transaction before capture

1. Open the invoice with the pending direct debit payment.
2. Open the More Options dropdown.
3. Select Void Invoice.
4. Enter a void reason and confirm.
5. Verify that the invoice has returned to an Open status and the pending payment is voided.

Related information

If the capture window has already passed and the payment was rejected instead, see Look Up ACH Reject Codes for Maxio Payments for what the reject code means and what to do next.