Reactivate a Temporarily Disabled Payment Profile

Some declined payments disable a Payment Profile temporarily rather than permanently. Unlike a hard decline, a temporarily disabled Payment Profile stays linked to its subscription and can be re-enabled once the underlying issue is resolved, without needing to add a new payment method.

When a payment profile is temporarily disabled

Certain ACH reject codes and credit card decline codes disable a Payment Profile without removing it from its subscription. This prevents Maxio from making further automatic dunning attempts against a payment method that's likely to keep failing, while leaving the door open to resume billing once the issue is fixed.

This is a separate category from the two related scenarios covered elsewhere in this section:

• A hard decline permanently disables the Payment Profile and removes it from all subscriptions. It can't be re-enabled; the only path forward is deleting and re-adding the payment method.
• An unauthorized ACH return (R29) disables the Payment Profile and can only be re-enabled by Maxio's Risk team after review, since it involves an authorization dispute rather than a simple decline.

What happens

When a Payment Profile is temporarily disabled, dunning emails continue to notify the customer and merchant, but Maxio skips any payment attempts using that profile. On the Payment Profile itself, you'll see a message noting when it was disabled and that it was suspended.

Reactivate a payment profile

Once you've resolved the underlying issue with the customer's bank or card, reactivate the Payment Profile so Maxio resumes automated dunning attempts against it.

To reactivate a temporarily disabled Payment Profile

1. Navigate to the customer's Payment Profile.
2. Open the Payment Profile's actions menu.
3. Select Enable Credit Card (for a card) or Enable Bank Account (for a bank account).

This action requires sufficient account access. If the option isn't available to you, ask a merchant team member with broader account permissions to reactivate it.

Related information

For payment failures that permanently disable a Payment Profile instead, see Understand Hard Declines.

For fraud-related chargeback codes and other high-risk events that disable a Payment Profile, see Understand Automatic Payment Profile Deactivation on High-Risk Events.