Troubleshoot Transaction Alerts

Not every Transaction alert needs action. Some are simply informational. The alerts below have a specific way to resolve or clear them. See Understand Transaction Alerts for what causes each one.

Resolve an expired Transaction alert

Renew or cancel the Transaction to remove the alert. You can also edit an existing Transaction and set it as the one that renews the expired Transaction.

Resolve a Transaction gap alert

If the gap is intentional, you can clear the alert by editing the Transaction that renews the previous one and deselecting the prior Transaction in the Renews field. The gap alert only appears when a gap exists between renewing Transactions.

Resolve an Invoice Line Item that doesn't match its Transaction's Item

See Correct Mismatched Items Between Transactions and Invoices for how to resolve this.

Resolve an Invoice Line Item Contract mismatch

To resolve this, move the Transaction to match its Invoice Line Items' Contract, or move the Invoice Line Items to match the Transaction's Contract. See Move Transactions Between Contracts for how to do this.