Set Up and Collect ACH Payments with Stripe

Accept ACH bank transfers from your customers through the Stripe gateway. Every Stripe ACH customer is pre-approved to use ACH, though their bank account must still be verified through Stripe's microdeposit process before it can be used to pay for a subscription.

Allowing customer ACH payments

Once you have your Advanced Billing site set up for ACH payments, your customers can enter ACH information as their primary payment method for a subscription.

Enable ACH settings

Your Stripe account must be ready for ACH processing before you continue. If you're using the Stripe (Legacy) gateway, update your account to the newer integration before ACH works. You may have seen ACH/eCheck in previous ACH documentation; eCheck refers to Authorize.Net usage, not Stripe ACH.

Enable ACH in your settings for your site

Enabling ACH also enables two emails in your Advanced Billing site:

• ACH Authorization Agreement email
• Bank Account Verification email

Both emails are triggered when bank account information is entered via a Self-Service Page.

Enter ACH information

You can't add ACH information via a Public Signup Page. This lack of functionality is on purpose to protect you as the merchant. Each subscriber must be verified, using Stripe's microdeposit system, before they can begin using their bank account to pay for subscriptions.

So how do you get ACH information into your Advanced Billing account? After a subscriber signs up, they can enter their ACH information into Advanced Billing. This begins the process to verify their bank account before it can be used to draft funds for subscription costs. Merchants use one of the paths below.

Public Signup Pages

This is the most common path for getting bank account information into a subscription:

1. A subscriber signs up via a Public Signup Page using a credit card to cover any costs if needed.
2. They update their payment method to ACH via a Self-Service Page.
3. They receive two microdeposits that must be verified.
4. Once the verification step is complete, the ACH method becomes active in Advanced Billing.

Advanced Billing API / Maxio.js (formerly Chargify.js)

This path collects bank account information directly through your own signup form or the API:

Method 1

Use a credit card at signup, then switch the customer to ACH:

1. A subscriber signs up via API, using a credit card if needed (Maxio.js).
2. They update their payment method via a card update action (API) or Self-Service Page.
3. They receive two microdeposits that must be verified.
4. Once the verification step is complete, the ACH method becomes active in Advanced Billing.

Method 2

Collect ACH information directly during signup:

1. A subscriber signs up via API, using ACH information in the request (Maxio.js).
2. A billing date in the future must be provided via next_billing_at.
3. They receive two microdeposits that must be verified.
4. Once the verification step is complete, the ACH method becomes active in Advanced Billing.

The following JSON represents a valid ACH-based signup set to start in the future.

{
    "subscription": {
        "product_handle": "bronze-product",
        "next_billing_at": "2019-02-02",
        "customer_attributes": {
            "first_name": "John",
            "last_name": "Doe",
            "email": "john.doe@example.com",
            "reference": "123",
            "organization": "Acme Widgets"
        },
        "bank_account_attributes": {
           "chargify_token": "tok12345"
        }
    }
}

bank_account_attributes may be passed directly through the API if your business is PCI compliant. If not, we strongly recommend using Maxio.js to first securely tokenize the bank account information, as demonstrated in the example above.

If ACH information is sent via API for a signup without a future billing date, the following error is received:

{
  "errors": [
    "Bank Account must be verified before a Subscription with an initial charge can be created."
  ]
}

Manually in the admin UI

If you have your subscriber’s bank information, you may add it manually by selecting Add New Bank Account.

Add a new bank account to a customer entry

You then enter all of the data required for the customer’s future ACH payments. The following fields are required:

• First Name
• Last Name
• Bank Name
• Bank Account Holder Type
• Routing Number
• Account Number

Enter complete bank account information for payment

Collecting ACH information via Self-Service Page

Select Email Customer to Request Payment Update to send your customer a link to update their payment information:

Email your customer directly with a link to a self-service page to update the payment method

Your customer receives the email/form, clicks “Change Payment Method” to switch the form to a bank account, and enters their bank account info here:

Self-service page: customers may enter bank account information

This bank account information still must be verified before it can be used to collect payments.

Verify bank accounts with Stripe

Since bank accounts in Stripe must be verified, bank accounts stored with Stripe cannot be edited. Create a new bank account for the customer to change any of the details.

Stripe has many rules surrounding ACH deposits and timing. We encourage you to familiarize yourself with Stripe’s current ACH documentation, which covers the timing of microdeposits and other limitations in detail.

When you enable ACH in a site that is using Stripe, the bank account verification email is automatically enabled. Visit Emails to modify the email content or turn it off. The email provides a link to an Advanced Billing-hosted public page where the customer can enter the amounts of the two small deposits that appear in their checking account.

Modify the bank account verification email in Advanced Billing

To re-send the bank account verification email, view the payment profile, click the gear icon, and choose Send Bank Account Verification Email.

Send bank account verification email from the payment profile for a subscriber

Once a bank account is created in Advanced Billing and stored in Stripe’s vault, Stripe initiates two small (less than $1.00) deposits into the account. Before the bank account can be charged, the customer needs to enter the amounts to confirm that they own the bank account. This can be done on the public bank account verification page, or within the application by clicking the gear icon and choosing Verify Bank Account.

After the test amounts are verified, the payment profile automatically updates from Unverified to Verified, and no further action is needed. You only need to complete verification in the portal or the admin menu, not both.

Enter the two test amounts from your bank

Or, verify test amounts within Advanced Billing

Enter test deposit amounts in Advanced Billing

Until the bank account is verified, any charges that are attempted fail. For this reason, you may want to add a new bank account for the customer ahead of time, then later make it the active payment profile for a subscription.

Past due subscriptions

If an existing subscription has gone into the past due status, updating the payment profile information immediately attempts a payment. With this in mind, the Self-Service Page should not be used to add or update a bank account for a subscription in dunning, because the bank account must first be verified before a payment can be collected.

Bank account updates can't be completed on past due subscriptions.

In this situation, the customer needs to pay with the existing profile on file, or alternatively pay with a credit card if a new bank account must be added.

Failed payments

In the event of a payment failure during a subscription billing attempt, the subscription status promptly transitions to past_due, initiating the dunning process to collect the overdue payment.

It is important to note that a notification of the failed ACH payment is sent to your Stripe account, several days after the initial payment was successfully submitted to the gateway by Advanced Billing. Advanced Billing’s sync with Stripe is one way and does not receive a notification from Stripe regarding ACH payment failures.

To rectify a failed ACH payment, see Configure ACH Dunning.

Testing ACH payments

Advanced Billing recommends during the testing phase to use Stripe’s suggested ACH routing numbers, accounts & verification process. Stripe’s ACH documentation contains accurate information on test data for Advanced Billing merchants to use.

ACH validation failures in Stripe

We’ve chosen to outline a particular situation regarding a failed verification of an ACH account, and how to resolve it.

If microdeposits are entered incorrectly more than 10 times, the bank account can no longer be verified. The ACH payment profile must be deleted. If you’ve reached this limit, the following error is received:

Failed ACH verification for Stripe

If you encounter this error, delete the payment profile from the subscription, then add a new bank account and begin verification again.

Related information

For general eCheck (ACH/EFT) concepts, gateway eligibility, and other supported gateways, see Understand eCheck (ACH/EFT) Payments.