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Last updated on Sep 1, 2026
To update the bank account where your Maxio Payments deposits are received, submit a request to Maxio Support. Because bank account changes are security-sensitive, the Maxio Payments Risk team verifies your identity before making any updates.
Allow additional time for this type of request compared to standard support inquiries. The verification process involves multiple steps and cannot be expedited.
Send an email to support@maxio.com from the email address associated with an authorized signer on your Maxio Payments account. Requests from unrecognized email addresses cannot be processed until identity is confirmed.
Include the following information in your email:
After Maxio receives your request, the Maxio Payments Risk team verifies your identity as an authorized signer on the account. As part of this process, you may be asked to confirm basic details about your account.
If verification cannot be completed, Maxio Support requests additional information. Requests are not processed until verification is complete.
After your identity is verified, the Maxio Payments Risk team provides a secure link for submitting your new banking details and supporting documentation. Do not send sensitive bank information by email. All banking details must be submitted through the secure link provided by the Maxio Payments Risk team.
You also receive a bank change request form through the secure link. The form must be completed and signed before the change can be processed.
Provide a document that verifies your new bank account. The document must have been issued within the last 12 months and clearly show the account holder's name and account number.
Acceptable documents include:
After the signed form and supporting documentation are received and verified, the Maxio Payments Risk team updates your bank account details. Maxio Support notifies you when the change is complete.
On the next business day after the update, confirm that a deposit appears in your new account as expected. If you do not see a deposit when expected, contact the Maxio Payments Risk team.
If you also need to update ownership or authorized signers on your account, see Update Ownership or Authorized Signers on Your Maxio Payments Account.
If you also need to update your business name, DBA name, or statement descriptor, see Update Your Business Name.
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