Loading article…
Loading article…
Last updated on Sep 1, 2026
Update the business name, DBA name, legal entity name, or statement descriptor associated with your Maxio Payments account. For e-Bill payments processed through Maxio Core, the statement descriptor is managed in Stripe instead, not through this process. See How do I edit the credit card statement descriptor?.
Name change requests require authorized signer verification and may require supporting documentation before Maxio processes the update.
Maxio Payments supports the following name updates:
Each update type has different documentation requirements.
Send your request to support@maxio.com from the email address associated with an authorized signer on your Maxio Payments account.
Requests from unrecognized email addresses cannot be processed until identity is confirmed.
Include the following details in your request:
After Maxio receives your request, the Maxio Payments Risk team verifies your identity as an authorized signer on the account.
You may be asked to confirm basic account details. Requests are not processed until verification is complete.
The required documentation depends on the type of change being requested.
Provide one of the following documents issued by the appropriate state, county, or city agency:
Provide one of the following documents:
If your bank account is also changing as part of a legal entity name change, mention this in your initial email. The Maxio Payments Risk team guides you through both processes together.
No supporting documentation is required for a statement descriptor update.
Include the text you want displayed on your customers' payment statements in your request email. This descriptor has a maximum of 22 characters.
After verification and documentation review are complete, Maxio processes the change and notifies you when it is done.
Typical processing times after verification is complete are:
You may be asked to process a test transaction after the change is made to confirm the updated name displays correctly on your account.
If you also need to update ownership or authorized signers on your account, see Update Ownership or Authorized Signers on Your Maxio Payments Account.
If you also need to update the bank account where your Maxio Payments deposits are received, see Update Your Bank Account on Maxio Payments.
Still need help?
Reach out and our support team will take it from here.