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Last updated on Sep 1, 2026
Plaid lets your Customers securely connect a bank account to Maxio Payments by verifying their identity and account ownership directly with their own bank. This gives you a streamlined ACH payment option with real-time account verification, and your Customers never have to share their banking credentials directly with Maxio.
Maxio does not store or view any bank account or password credentials. Your banking information is encrypted end-to-end, keeping you and your Customers' data secure. Your Payers can turn off our use of Plaid by removing the bank account. If you elect to use Plaid to verify your Customers' bank account information, we may periodically check their bank account balance to ensure they have enough funds to cover certain Transactions.
If you access Maxio Payments through Maxio Core, use the following steps to get connected.
For this integration you must have the following:
Once all of these requirements are met, Plaid can be connected to Maxio Payments.
Important: Currently, this integration can only be connected by a Maxio team member. Contact your Onboarding Manager, Customer Success Manager, or support@maxio.com for further steps on getting connected.
Following the initial setup, Plaid can be seamlessly incorporated into e-Bill checkout. When Customers choose to pay their e-Bill, they can follow these steps to pay with Plaid:
Select Pay with Bank Account, and a Connect Bank with Plaid window appears.
Select Use Plaid to connect my bank account.
Select Continue.
Search and select the appropriate bank account from the list of institutions.
After confirming, select Continue to login.
Confirm your credentials and add the desired accounts to Plaid using the bank's own portal.
The system redirects back to the Plaid window, displaying the accounts to be added. Select Continue to confirm.
A success window appears once the account is added. Select Continue to return to the e-Bill.
After connecting, the payment form displays a success message. Fill out the rest of this form.
Select the bank account from the Bank Account drop-down to add the account through Plaid.
Once all the fields are filled in, select Pay with Bank Account.
A successful submission returns a message confirming the request is processing.
After this point, Customers can enable autopay and have the selected bank account through Plaid as the default payment account.
If you access Maxio Payments through Advanced Billing, use the following steps to get connected instead.
For this integration you must have the following:
Once all of these requirements are met, Plaid can be connected to Maxio Payments.
Important: Currently, this integration can only be connected by a Maxio team member. Contact your Onboarding Manager, Customer Success Manager, or support@maxio.com for further steps on getting connected.
Following the initial setup, Plaid can be seamlessly incorporated into several publicly accessible page types, as long as Direct Debit is used on the page:
The setup process is the same across these page types.
To connect a bank account with Plaid
On whichever page they're using, the Customer selects Use Plaid to connect my bank account.
Public Signup Page:
Self-Service Page:
Public Invoice Page:
Select Continue.
Search and select the appropriate bank account from the list of institutions.
After confirming, select Continue to login.
Confirm your credentials and add the desired accounts to Plaid using the bank's own portal.
The system redirects back to the Plaid window, displaying the accounts to be added. Select Continue to confirm.
A success window appears once the account is added. Select Continue to return to the public page.
Fill out the rest of the public page's form.
After this point, Customers on the automatic subscription type have the selected bank account through Plaid as the default payment account.
Important: Auth can only be used with checking or savings accounts, not with other types of depository accounts, such as money market accounts. Credit-type accounts, including credit cards, cannot receive payments directly via electronic interbank transfers, and Auth data cannot be used to set up credit card payments. By default, only checking and savings accounts appear when using Auth, and institutions that don't support these accounts don't appear in the Institution Select pane. When using Auth, you typically only need access to the one specific account the end user wants to use to fund the payment, rather than all checking and savings accounts they may have at the same institution.
Maxio supports Plaid's micro-deposit verification feature on the Self-Service Page for Customers who must verify their bank account before making ACH payments. This lets Customers authorize their bank account using micro-deposits when their bank doesn't support Instant Authentication.
When a payer enters the Self-Service Page and chooses to authorize their bank account with Plaid, they can select micro-deposit authorization if Instant Authentication is unavailable. Once the micro-deposit process starts, the payer receives an email notification with a URL and passcode to finalize their approval.
After entering the passcode on the provided URL, the payer is redirected back to the Self-Service Page.
e-Bill must be enabled in Maxio Core before you can connect Plaid. See Set Up e-Bill for Maxio Payments.
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