Understand Bank Account Verification Pages

When using ACH/eCheck with Stripe, a bank account verification page URL is generated for each bank account added to a Customer. Verification confirms the Customer controls the account, and it must be completed before the account can be charged. This verification method is specific to Stripe; other ACH-capable gateways use their own verification mechanisms.

How the customer receives the page

By default, this URL is included in an email sent to the Customer when a bank account is added.

Below is an example of a bank account verification page a Customer uses to verify their bank account.

The page asks for the two micro-deposit amounts Stripe places into the account. These deposits should appear within two business days of when verification begins. The Customer finds the amounts on their bank statement and enters them to complete verification.

When the verification window expires

The Customer has 10 days to enter the amounts. If Stripe gives up on the verification after that window, or if the deposits never land in the account, the page stops offering the amount form. Instead, it shows:

Bank account verification window expired. This bank account was not verified within the 10-day verification window. Delete the bank account and add it again to restart verification. The new bank account must be verified within 10 days.

The bank account itself can't be recovered at this point. Delete it and add a new one for the Customer to start a fresh 10-day verification window. The same message appears, with no way to submit amounts, if you select Verify Bank Account from the admin UI for an account in this state.

Resend the verification email

If the Customer needs the URL again, resend the email from the Payment Details tab by selecting Send Bank Account Verification Email from the bank account's actions menu. This is the same button used to send the original email, so it works whether the Customer never received it or deleted it before verifying.

Verify a bank account on the Customer's behalf

Instead of waiting for the Customer to enter the deposit amounts themselves, select Verify Bank Account from the same actions menu and enter the two amounts yourself. This performs the same verification check as the hosted page, so it's useful when a Customer reads you the amounts over the phone or email instead of visiting the page directly.

Generate the URL yourself

Alternatively, generate the URL by following the instructions in Generate Self-Service Page URLs. Use this when you'd rather deliver the link through your own channel than rely on the automatic email.

Related information

See Understand Self-Service Pages for how subscribers update their credit card or PayPal payment method.

See Understand Public Pages for the other types of public-facing hosted pages.

See Configure Email Settings for the automatic email this page's URL is delivered in.