Fix a Subscriber's Wrong Billing Portal Email

If you update a subscriber's email address in their Customer record, their existing Billing Portal account can keep showing the original email used to create portal access.

Why the Billing Portal still shows an old email

A Billing Portal account is tied to the email address used when portal access was first created for that Customer. Updating the Customer's email address in Advanced Billing doesn't automatically update the email already associated with their existing Billing Portal account.

Fix a subscriber's Billing Portal email

To update a subscriber's Billing Portal email

1. Revoke the subscriber's existing portal access.
2. Enable portal access again.
3. Send a new invitation email using the provided checkbox in the pop-up.

Related information

See Subscription Summary Overview for how to revoke portal access.

See Understand Billing Portal Invitations for more on sending invitations.

See Understand the Billing Portal for an overview of what the Billing Portal does and who it's for.