Understand Manual Remittance Dunning

Manage past-due Relationship Invoicing Subscriptions that are paid manually rather than by an automatic payment method.

How remittance dunning differs

These Subscriptions typically have net terms (a number of days past issuance before payment is due) and no automatic payment method on file. Unlike dunning for automatic payment methods, remittance dunning never attempts to charge a payment method. It only sends reminder emails. You still need to record the payment manually once it's received.

When all of a remittance Subscription's overdue Invoices are paid or voided, the Subscription automatically returns to an Active state, provided it hasn't been canceled.

Net terms and remittance dunning

Manual Remittance Dunning works together with Invoice net terms. Net terms set the number of days after an Invoice is issued before it's due for payment. For manual payment, many merchants use net terms of 15-30 days to allow for processing, payment issuance, and payment delivery by their Customer.

Set net terms for your remittance Invoices before you turn on your dunning strategy for remittance Invoices. Without net terms set beyond 0 days, manually remitted Invoices become past due and enter dunning immediately upon issuance.

By default, net terms don't apply to initial signup Invoices, and neither does remittance dunning. If you select Enable Net Terms on Remittance Signup Invoices, the signup Invoice triggers remittance dunning too, unless net terms on the Subscription are 0.

You can also set different net terms for your manually remitted Invoices than for your automated payment Invoices. See Understand Net Terms for the full field reference.

Related information

To build the dunning schedule itself, see Configure Manual Remittance Dunning.