Cancel a Subscription

A Canceled Subscription is no longer billed. A Subscription can be canceled several ways:

• You cancel it immediately, or schedule it for the end of the period or a specific future date, from the Subscribers list or the Subscription's own page.
• Dunning exhausts its retries with no payment collected for an overdue balance.
• The Customer requests cancellation themselves through the Billing Portal.

Cancel a Subscription

You can start a cancellation from the Subscribers list or from the Subscription's own page. Both routes reach the same Cancellation screen.

To cancel a Subscription

1. From the Subscribers list, select Cancel from the row's More menu, or open the Subscription and select Initiate Cancellation from the Subscription Actions menu.

   

   

2. Optionally, select a cancellation reason and enter a note.

3. Open the Cancellation Timing dropdown and select Cancel Immediately, Cancel at End of Period, or Cancel on Specific Date.

   

4. Click Confirm Cancellation.

Selecting Cancel Immediately terminates the Subscription right away, and no further charges occur. See Schedule a Subscription Cancellation for how the two scheduled options work, and what to expect while one is pending.

What happens when you cancel

Canceling a Subscription, whether immediately or on a schedule, has the following effects:

• The Customer's credit card is no longer charged for this Subscription once the cancellation takes effect.
• No refunds or prorations happen automatically.
• An email is sent to the Customer only if you enable cancellation emails.

You can later reactivate a Canceled Subscription.

Related information

For what happens while a scheduled cancellation is pending, see Clear a Pending Cancellation.

For how automatic dunning-triggered cancellation works, see Understanding How Dunning Works.