Review Site Activity

Site Activity is the running log of everything that has happened on your site, filterable by event type. When a signup fails, a payment doesn't go through, or a subscription changes unexpectedly, this is where you find out what actually happened and when.

The events logged here are the same ones delivered by webhooks, so Site Activity is also a way to see what your webhook endpoints received. Site Activity sits alongside two other views of the same site: Read the Site Dashboard for current totals rather than a log, and Use Quick Actions for the tasks you start most often.

Viewing Site Activity requires only the Read-only permission, the lowest access level, so anyone with access to the site can use it.

Where to find Site Activity

Go to Tools > Activity.

The Dashboard also shows a Recent Activity preview. You can choose which activity types that window displays, and your choice persists for the next time you open the Dashboard.

The Activity page opens on the All view. Use the list on the left to filter down to a single event type. Which types appear depends on the events your site actually produces.

When to use Site Activity

Site Activity is the fastest way to track down a failed signup, a failed transaction, or an unexpected change on a subscription.

It's also worth checking when a subscription behaves oddly. Activity logged under one of the Failure categories is often not attached to any subscription, so it doesn't show up on a subscription's own history.

Export site activity

Site Activity can be exported rather than only read on screen. The page serves the same filtered results as CSV for spreadsheet analysis, and as JSON or XML for programmatic use. Whatever filter you have applied carries into the export.

Hover for exact data

Some activity entries carry more detail than they show. Hover over an event to reveal it. Hovering over Credit card updated, for example, shows exactly which fields changed.

All

The All category shows every event logged for your site, which is the best place to start if you're not sure what you're looking for. Filter down to a specific category once you know.

Billing Date Change

Any activity found under Billing Date Change indicates any change to the billing date that is initiated explicitly by altering the billing date via the application or the API. A normal renewal, a period advancement, or a migration does not trigger it.

The example below illustrates how the old (from) date is indicated, as well as the new (to) date:

Component Allocation Change

Any change to a subscription’s quantity-based component allocation or enabled status of an on/off component that is made after signup.

This event isn't logged when allocations are set as part of subscription creation at signup. It fires only on subsequent changes.

Customer Created

A customer created successfully in Advanced Billing logs an event in this category.

Customer Update

Any change to the following customer fields: first_name, last_name, organization, email, reference, address, address 2, city, state, zip, country, phone.

Dunning Step Reached

Reaching any step of the dunning process logs an entry here.

Expiration Date Change

Any change to a subscription's expiration date appears under Expiration Date Change, including an update to the expires_at timestamp.

Expiring Card

A periodic event sent by Advanced Billing indicating that a card is expiring within the month.

Metered Usage

Any reported usage for a subscription’s metered components.

Resetting the unit balance to 0 at renewal logs no event.

Payment Failure

Any activity found under Payment Failure indicates that an attempt was made to process a card on file at the gateway. A payment can fail for many reasons. See the Understand Payment Failures help article.

Clicking the payment amount opens the transaction. Clicking the subscriber's name or plan opens their summary.

Payment Success

Any activity found under Payment Success indicates a successful payment by a customer. This can be via the API, application, or Billing Portal. Here is an example of the information found under Payment Success:

Clicking the subscriber's name opens their subscription. Clicking the payment amount opens the transaction record.

Refund Failure

Any activity found under Refund Failure indicates a failure was encountered while trying to process a refund through the current gateway.

Selecting the link opens the subscriber’s summary.

Refund Success

Any activity found under Refund Success indicates a successful has been applied to a subscription. This includes both refunds processed via the gateway & external refunds. FYI external refunds are not processed through the gateway.

Renewal Failure

Any activity found under Renewal Failure indicates a subscription renewal has failed, i.e. the credit card is declined.

Renewal Success

Any activity found under Renewal Success indicates a successful periodic renewal has occurred.

Signup Failure

Any activity found under Signup Failures indicates any failed signup (subscription failed to begin) via the API, application, or Public Pages.

You can quickly email the subscriber, navigate to the product the subscriber failed to purchase, or inspect the transaction from this view.

Signup Success

Any activity found under Signup Success indicates any successful signup (subscription created) via the API, application, or Public Pages.

Clicking the link opens the subscription's summary.

Statement Closed

A statement closing in Advanced Billing is recorded here.

Statement Settled

Settled statements are listed here.

Subscription Card Update

Any activity found under Subscription Card Update indicates that a credit card for a subscriber was updated. This can be by the Billing Portal, Advanced Billing application or API.

Selecting the link opens the subscriber’s summary.

Subscription Product Change

Any activity found under Subscription Product Change indicates a successful change from an old product to a new product for a subscription.

Subscription State Change

Any activity found under Subscription State Change indicates that there was a state change to the subscription. Common examples are subscription state changes from active to canceled, past due to active, etc.

Transaction Deleted

If a transaction is deleted from a subscription, an entry is logged here. Only external payments on open statements can be deleted.

Trial End Notice

Activity found under Trial End Notice indicates that a trial is ending within 3 days.

Upcoming Renewal Notice

Activity found under Upcoming Renewal Notice indicates that a subscription is set to renew within 3 days.

Clicking the word renewal opens the subscriber's subscription.

Upgrade Downgrade Failure

Any failed attempt to upgrade/downgrade a subscription.

Upgrade Downgrade Success

Any successful upgrade/downgrade of a subscription.