Known Limitations

While the Maxio Core and Advanced Billing integration supports robust synchronization, there are a few key limitations—especially when using QuickBooks or Xero. This article outlines known restrictions and unsupported actions to help you avoid sync errors and maintain data accuracy.

Below is a list of limitations in the Advanced Billing integration. This list is not comprehensive; it is intended to highlight important limitations that apply to many users.

• For QuickBooks-synced accounts
  • Unsupported: updating Payments that are synced from Maxio Core to Advanced Billing
  • Limited: voiding or deleting Payments that are synced from Maxio Core to Advanced Billing
• For Xero-synced accounts
  • Unsupported: receiving an overpayment of an Invoice
  • Limited: deleting Payments that are synced from Maxio Core to Advanced Billing
• A single Payment that applies to multiple Customers cannot be synced from Maxio Core to Advanced Billing.