Open the Billing Portal as an Admin

Maxio superusers can open a Customer's Billing Portal directly, without needing the Customer's own management link or login. This is useful for verifying portal configuration, troubleshooting a Customer-reported issue, or confirming what a Customer sees, without asking them for access.

WARNING: Opening the Billing Portal this way grants the same access the Customer has, not a read-only view. Any action taken — updating a payment method, changing a plan, canceling a Subscription — happens on the Customer's live account.

To open the Billing Portal as an admin

1. Navigate to the Customer's Subscription.
2. From the subscription header's actions dropdown, select Open Billing Portal as Admin.

What to expect

• This option only appears for superusers, and only when the Billing Portal is enabled for the Site.
• Access isn't cached or rate-limited — it's meant for support/admin use, so it's available on demand.
• Every use is logged with the admin's identity and a timestamp.

Related information

See Understand the Billing Portal for an overview of what the Billing Portal does and who it's for.

See View Live Pages for how to open a Customer's own Billing Portal link without superuser access.