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Last updated on Aug 29, 2026
Fine-tune how new Subscriptions are handled from activation through billing and financial controls, using the settings under Config > Settings > Subscription Creation. Most of these settings set a default behavior you can still override for an individual Subscription.
Define what happens if a Subscription's activation fails. This is useful for managing edge cases like declined payments or misconfigured Plans.
Depending on your Site's configuration, you may also see At the end of the trial, if no required payment method on file, with a choice of Active or Past Due, Mark as Trial Ended, or Past Due.
To choose what happens when activation fails
Use Awaiting Signup Settings to set the default billing hour for Subscriptions set to activate in the future and for Subscriptions in the Awaiting Signup state, in your Site's timezone.
To set a default billing hour
If Term Subscriptions is enabled for your Site, you can allow a custom order date per Subscription for better control over invoicing, accounting timelines, and Maxio Core reporting.
To allow custom order dates
For calendar billing Subscriptions, set the time of day Subscriptions renew and how charges are applied when resuming a paused Subscription.
Important: You can't change this setting once calendar billing Subscriptions exist on your Site.
Choose What time of day should subscriptions renew?: Noon in your timezone or 5 p.m. in your timezone.
This setting can be overridden for individual Subscriptions through the API.
Specify how charges are handled when a Subscription is resumed after the next billing date. This applies when:
Choose from the following options:
Advanced Billing also uses this setting as the default when a resume request through the API doesn't specify a charge option.
To set calendar billing time and resume charges
Prevent retroactive changes to your financial data by locking invoices and transactions with a manual or dynamic closing and lock date, so changes to Subscriptions only happen within approved timeframes.
These settings also control how far in the past a Subscription's start date can be backdated; see Understand Subscription Backdating for the full rules.
If One Maxio is enabled for your Site, these fields become read-only and show your Maxio Core close and transaction lock dates instead, with a link to edit them in Maxio Core.
Set a fixed date, or a date that moves relative to today, for both the closing date and the transaction lock date.
To set closing and lock dates
To see how these lock dates interact with Maxio Core's own closing process, see Manage Closing and Transaction Lock Dates.
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