Add Zendesk Chat to a Public Signup Page

Adding a live chat widget to a Public Signup Page lets prospects ask a question at the point they would otherwise abandon signup. Zendesk chat is installed the same way as any other third-party widget: by pasting its JavaScript snippet into your Public Page settings.

Zendesk chat will work on either V1 or V2 Public Signup Pages.

The code snippet

To install Zendesk chat on your Public Signup Pages, you can use an example of the following code snippet:

window.$zopim||(function(d,s){var z=$zopim=function(c){z._.push(c)},$=z.s=
    d.createElement(s),e=d.getElementsByTagName(s)[0];z.set=function(o){z.set.
    _.push(o)};z._=[];z.set._=[];$.async=!0;$.setAttribute("charset","utf-8");
    $.src="https://v2.zopim.com/?[your_unique_code]";z.t=+new Date;$.
    type="text/javascript";e.parentNode.insertBefore($,e)})(document,"script");
    }

Replace [your_unique_code] with the account code Zendesk gives you — the snippet will not connect to your Zendesk account without it.

The <script> section of the snippet is not included in this code.

Where to add it

You can insert your code on all Public Signup Pages by adding the code under Config > Settings > Public Page > Custom JavaScript - Classic (v1) or Custom JavaScript - Modern (v2). Additionally, you can add this to individual Public Signup Pages in Advanced Billing.

Choose the field that matches the page version you are targeting: code in the Classic (v1) field does not run on Modern (v2) pages, or the other way around.

Limiting the widget to certain pages

Adding the snippet at the site level puts chat on every Public Signup Page. If you only want it on some of them, see isolate JavaScript to a specific page.