Understand Auto-Renewal

Auto-Renewal starts a new term for a Term Subscription automatically, without you having to renew it manually each time. Its Auto-Renewal Profile, Lock-in Date, and Renewal Factor settings let you standardize how renewals behave. If you need more flexibility per renewal, a Scheduled Renewal is a good alternative.

Auto-Renewal here applies to Term Subscriptions in Advanced Billing. For automatic renewals of Transactions in Maxio Platform, see Configure Automatic Transaction Renewals instead.

Benefits of Auto-Renewal

• Hands-free management: Renewals happen automatically, without manual intervention each term.
• Lock-in Date: Prevents modifications to the next Subscription term after a certain point, so the upcoming renewal stays predictable.
• Renewal Factor: Applies a price uplift on renewal automatically, so revenue grows without a manual price change.

When to use auto-renewal

Auto-Renewal works well for:

• Long-term customer retention: Subscription configurations that rarely change between terms.
• Standardized pricing models: Customers who are comfortable renewing at pre-set rates.
• Low-touch customer management: Reducing manual renewal tasks while keeping revenue consistent.

How auto-renewal works at renewal

When a Subscription term ends, Auto-Renewal starts a new one with the same Products and Components. At every renewal, Advanced Billing converts the Subscription's Products and Components to Custom Pricing scoped to that Subscription (see Understand How Custom Pricing Works), whether or not a Renewal Factor is set. If a Renewal Factor is set, it's applied as the price adjustment on the new Custom Price.

Because the pricing becomes custom at renewal, future catalog price changes on the Plan or Product no longer apply to this Subscription automatically.

If the Subscription has a metered Component whose Price Point has a rating interval, the new term set by the Renewal Term Length must be a whole number of that Component's rating windows. This is the same constraint that applies when you edit a Subscription's term directly. With an immediate Lock-in Date, a renewal that doesn't fit is rejected when you create it, with a message naming the Component, its rating interval, and the term end date, and no Auto-Renewal Configuration is created. With a future Lock-in Date, Advanced Billing attempts the lock-in when that date arrives. If the renewal still doesn't fit then, the rejection is only logged, and the Subscription expires at the end of its current term instead of renewing.

Next steps

Ready to turn it on? See Set Up Auto-Renewal.

Related information

For how Auto-Renewal compares to the alternative renewal method, see Choose Between Auto-Renewal and Scheduled Renewal.